Case Study 1: Culture, Engagement & People Development
Challenge: The organization lacked consistent leadership development, recognition practices, and engagement systems. The frontline teams felt unsupported and there was no formal structure to develop talent and retain high performers.
Action: Develop onboarding and recognition programs, continuous coaching frameworks, leadership meetings, and talent development initiatives.
Result: Reduced turnover from 225% to 99.5% in one year, and then to 16%, while strengthening internal promotion pipelines. Teams were more aligned, more confident in their roles, and better equipped to succeed.
Case Study 2: Organizational Restructuring & Turnaround
Challenge: The organization was transitioning through a founder succession amid financial pressure.
Action: Rebuild the corporate structure, renegotiate key vendor relationships, and redesign team responsibilities.
Result: Delivered $1.5M in annual savings, stabilized morale, and improved engagement during uncertain periods.
Case Study 3: Multi-Unit Scalability & Operational Foundation
Challenge: The brand was growing quickly, but lacked the systems, processes and training structure to ensure consistency across locations.
Action: Implementation of SOPs, created and launched a digital LMS, built a training department, and designed labor and COGS models across all 14 units.
Result: Maintained 28-30% COGS, improved food consistency and employee onboarding, and aligned teams around performance expectations.
Case Study 4: Digital Modernization & Menu Optimization
Challenge: The brand’s online ordering, menu structure, photography, and user flow were outdated and inconsistent.
Action: Transition to a new native ordering platform, redesigned online menu flow, upgrade photography, and optimize item placement.
Result: Achieved 2.5% increase in online average ticket year-over-year, enhanced digital brand experience, and created a more consistent flow across channels.